FAQ

Are Etna France home lifts covered by a warranty?

Are Etna France home lifts covered by a warranty?

All our lifts come with a two-year parts warranty.

How long does it take to install a home lift?

How long does it take to install a home lift?

It takes two days to install your home lift. (Estimate non-binding and for information purposes only; installation time depends on difficulty of assembly and configuration of the space where the lift is to be installed.)

What is the lead time for a home lift?

What is the lead time for a home lift?

Before we can begin making your home lift we are required by law to wait 14 days (in case you change your mind). Your home lift usually arrives within 5 weeks of your order, on average.

If I choose to personalise the look of my lift today, can I change it later?

If I choose to personalise the look of my lift today, can I change it later?

Yes, it is always possible to change the look of your lift. Simply contact EtnaLift. Panel changes must be done by our staff.

What must the pit depth be to install the home lift?

What must the pit depth be to install the home lift?

Pit depth must be at least 10cm. This dimension depends on the travel distance and the ceiling height on the next floor up. For more details contact EtnaLift.

What is the ceiling height needed to install the home lift?

What is the ceiling height needed to install the home lift?

Generally speaking, the ceiling height should be 2.30m. Under certain circumstances it may be higher. For more details please contact Etna France’s technical department. Etna France pro tip: if the top floor has a sloped ceiling, the roof of the lift car can be partially slanted! (See tech dept.)

Do I need a special electrical setup?

Do I need a special electrical setup?

No! Our lifts plug into the mains in a standard 230V outlet and do not require any particular electrical configuration. Our home lifts use less energy than an iron during operation and absolutely nothing when not in use.

Where does the oil go when the emergency lever is activated in the home lift?

Where does the oil go when the emergency lever is activated in the home lift?

The oil goes back down into its tank as it does during normal operation.

Is the home lift loud when it operates?

Is the home lift loud when it operates?

The hydraulic drive system has a submersible motor and internal gear pump, which reduces noise and minimises the footprint of the drive components.

Why is there no interior door to close the car?

Why is there no interior door to close the car?

The car is equipped with safety sensors that create a protective light curtain instead. Any motion that interrupts the sensor stops the car from moving. As soon as the field is restored, the home lift can resume motion.

What is the difference between a home lift and an apartment building lift?

What is the difference between a home lift and an apartment building lift?

Our home lifts meet different European directives and standards than public lifts, because they have different characteristics (speed, footprint, etc.) than public lifts. They serve the same purpose for the user, but through different means. They are better suited for installation in private homes both for technical reasons (particularly floor space) and financial ones.

Is there a risk of the car falling?

Is there a risk of the car falling?

The car of our home lift is not suspended by cables, so there are no cables to break. In addition, the hydraulic flow control valve effectively acts as a speed limiter, braking the car and preventing it from descending too quickly.

If the lift stops working, how do I get out?

If the lift stops working, how do I get out?

If your lift stops between floors, you can use the emergency system from the inside or outside of the car to manually lower it to the next level. The car is fitted with a telephone connected to your home phone line, as long as a phone jack is available near the controller box. EXCLUSIVE to EtnaLift!

Can children use these lifts?

Can children use these lifts?

Our lifts are completely safe, but we recommend never allowing young children to use them on their own. They are not toys.

Are home lifts easy to use?

Are home lifts easy to use?

Home lifts are as easy to use as public lifts! Simply press a button to call the lift.

What technology does the home lift use?

What technology does the home lift use?

The home lift moves gently up and down along extruded aluminium guides, driven by a hydraulic cylinder using hydraulic oil pressure. The hydraulic drive system has a submersible motor and internal gear pump, which reduces noise and minimises the footprint of the drive components. An automated ‘soft start and stop’ system specially developed for our home lift ensures a smooth ride.

Where are the lifts made?

Where are the lifts made?

All of our home lifts are designed in Domfront in Normandy.