Personal Data

Personal data protection

ETNALIFT undertakes, within the framework of its activities and in accordance with the legislation in force in France and in Europe, to ensure the protection, the confidentiality and the security of the personal data of the users of its services, as well as respect their privacy.

This Policy informs you of how ETNALIFT, its subcontractors and potential partners process your personal data.

This Policy applies in particular to the customers, the users of the products and services, and to the visitors of the etnafrance.com, etnadirect.fr, etnalift.com Websites.

It may be completed by specific information brought to the attention of the user, with regards to a particular offer or service.

WHy ETna process your data?

ETNALIFT only processes personal data for specific, explicit and legitimate purposes. ETNALIFT does not treat this data inconsistently with these purposes.

ETNALIFT processes your data in the context of the legitimate interest of the Company or the performance of a contract.

For this purpose, the goals pursued by ETNALIFT are as follows:

  • Manage the client’s or user’s identity and authenticate it
  • Manage the prospecting
  • Manage the order
  • Manage the hardware
  • Charge and collect payments
  • Provide pre-sales service and sell
  • Manage the personal data, characteristics and rights of a contract
  • Handle complaints
  • Communicate in conformance with customer management
  • Manage incoming mails
  • Collect outstanding amounts
  • Manage disputes
  • Manage requests relating to the rights of data subjects
  • Store customer or user data

In the context of the execution of a contract, your data are kept for the duration necessary for the fulfilment of the purposes mentioned above. This data can be kept for up to 10 years from the end of the relationship.

ETNALIFT also carries out data processing for purposes other than the strict performance of contracts. In this case, ETNALIFT makes sure that it has a legitimate interest in carrying out the treatment. Moreover, treatments may be subject, as necessary, the collection of your consent, which you can withdraw at any time.

 

For this purpose, the goals pursued by ETNALIFT are as follows:

  • Organize direct marketing operations.
  • Organize commercial animations
  • Organize contests
  • Analyse the uses of offers and services to make proposals to the client
  • Probe clients or users
  • Improve offers and customer relations
  • Deploy and operate offers and services
  • Fight against fraud

 

Your data are kept for the duration of 3 years to fulfil the purposes mentioned above.

ETNALIFT also processes your data to meet its legal or regulatory obligations

 

For this purpose, the goals pursued by ETNALIFT are as follows:

  • Keep the required data to be able to meet the legal obligations
  • Manage requests for data communication from authorities empowered
  • Your data can be stored for as long as ETNALIFT can fulfil its legal obligations.

ETNALIFT is also likely to perform processing of your data for statistical purposes, including marketing the statistics obtained. In this case all the data is previously anonymised.

 

Your data can be stored for as long as ETNALIFT needs to fulfil its legal obligations.

What are the processed DATA?

As applicable, ETNALIFT processes your personal data, directly collected from you or resulting from the use of our products or services. ETNALIFT is also likely to receive data that has been collected from you by a third party.

ETNALIFT handles the following categories of data:

  • Identification data: Surname, first name
  • Contact data: postal address, email, phone number …
  • Data of connection, use of the services and interaction: Logs of connection, and of use …
  • Owned or used Products and services
  • Profiles and scores for customer segmentation purposes

WHAT ARE THE ADDRESSEES OF YOUR DATA?

The data collected is intended for the internal services of ETNALIFT and its subcontractors.

The data can also be processed by ETNALIFT partners. These are situations where partners intervene for the provision of benefits. They may also involve treatments that you are asked to consent to.

The processed data can finally be transmitted to the competent authorities, at their request, in the context of judicial proceedings, in the context of judicial researches and requests for information from the authorities or in order to comply with other legal obligations.

Are your data processed outside of the EU?

Data are only processed within the EU.

What are your rights?

You have a right to access, rectify and delete data held in your name. You can request the portability of these. You also have the right to oppose or request the limitation of the data process.

You may issue instructions on the retention, deletion or disclosure of your personal data after your death.

Specific rule for canvassing or cold calling: any consumer can register for free on a list of opposition called “Bloctel” so as not to be solicited by a professional with whom he has no contractual relationship in progress. The consumer can register on the Website www.bloctel.gouv.fr or by mail addressed to: Company Opposetel, Bloctel Service, 6, rue Nicolas Siret – 10 000 Troyes – France

How to exercise your rights?

You can exercise your rights at any time, as well as contact the Privacy Officer at the addresses below.

Any request for the exercise of your rights must be accompanied by a photocopy of a proof of identity (national identity card issued by the French State or European Union identity card or passport, resident card issued by the French State, residence card issued by the French State or circulation book issued by the French State). An answer will be sent to you within one month of receiving your request.

Consumer and Professional Products

By mail: ETNALIFT Customer Service, Personal Data Management, 8 rue Constantin Pecqueur, 95150 Taverny, France or by email at the following address: dpo@etnafrance.com

Possibility to seize the CNIL

If your exchanges with ETNALIFT have not been satisfactory, you have the possibility to lodge a complaint with the CNIL (National Commission of the Computing and Freedoms), supervisory authority in charge of the respect of personal data protection obligations in France.

How are you data secured?

ETNALIFT ensures that your data is treated securely and confidentially, including when certain operations are performed by subcontractors. For this purpose, the appropriate technical and organizational measures to prevent the loss, misuse, alteration and deletion of your personal data are put in place. These measures are adapted according to the level of sensitivity of the processed data and the level of risk that the data process or its implementation presents.

MODIFICATION OF THE DATA PROTECTION POLICY

The present Personal Data Protection Policy can be brought to evolve.

Last updated on June 05, 2018